PT Corinthian Industries Indonesia

Kabupaten Majalengka, Jawa Barat, ID

Lokasi Pekerjaan

Deskripsi Pekerjaan

This role is responsible for providing initial support for all incoming IT issues and service requests, ensuring that end-users receive prompt and effective assistance. The individual will be required to document all incidents and track their resolution using the ITSM system, specifically ServiceNow.

Persyaratan

• Location: Must be willing to work in Majalengka, West Java.
• Education: Minimum D3/S1 degree in Information Technology (IT).
• Language: Fluent in English.
• Knowledge: Extensive knowledge of IT infrastructure principles.

Tanggung Jawab

• Front-Line Support: Serve as the first point of contact for all IT-related issues and requests.
• Incident Logging: Log and monitor all incidents and their progress within the ITSM system (ServiceNow).
• Escalation: Escalate complex incidents to the relevant support teams.
• Trend Analysis: Analyze incident trends to create and assign problem tickets.
• Reporting: Produce daily and weekly trend reports.

Fasilitas

• Medical.
• Allowances.
• Leaves.
• Facilities.
• Assistance Program.
• Development.
• Program.